Who answers when I call?
Your call is routed to an independent restoration provider that serves your part of Salt Lake County. They'll ask what happened, where the water is and your ZIP code, then talk through next steps, timing and pricing with you.
Are you a restoration company?
No. We're a referral service. We don't send crews or do any work ourselves. The provider you speak with is an independent business that sets its own prices and terms.
Which areas are covered?
Salt Lake County, including Salt Lake City, West Valley City, West Jordan, Sandy, South Jordan, Draper, Murray, Taylorsville, Millcreek, Holladay, Cottonwood Heights, Herriman, Riverton, Bluffdale, Midvale, Magna and Kearns.
What should I do first when I find a leak?
Shut off the water at the fixture or main valve, turn off power to wet areas if it's safe, take photos and move belongings out of the water. Then call.
Is there a charge to call?
We don't charge you for the call or the connection. Restoration work is priced by the independent provider, who should explain pricing before starting.
How quickly can someone come out?
That depends on the provider's availability and the time of day. Many restoration providers take emergency calls. Ask about timing when you're connected.
Can renters call?
Yes. Tell your landlord or property manager right away too, since the owner usually has to authorize repairs. Renters insurance may cover your belongings.
Do you cover Davis County or Park City?
Not through this site. We currently connect calls from the Salt Lake County cities listed on our service areas page.
Do you have reviews?
We don't publish reviews, because we're a referral service rather than the company doing the work. Ask the provider for references and check their license with Utah's Division of Professional Licensing.
How long does it take to dry out a basement after a leak?
It depends on how much water there was, what got wet and how long it sat. Many clean-water jobs take several days of drying with equipment, checked with moisture readings. Concrete and materials against foundation walls usually take the longest.
How do I know a pipe is frozen?
Little or no water from a faucet in freezing weather, frost on an exposed pipe, or a bulge in the line are common signs. Keep the faucet open and warm the area gently. If you see a split or water, shut off the main first.
Is water from a window well covered by insurance?
It depends on the cause and your policy. Surface water from outside is often excluded unless you have flood insurance, while some policies treat certain drainage problems differently. Ask your agent before assuming either way.
Who is responsible for a sewer backup?
It depends on where the blockage is. Utilities generally maintain the public main, and property owners are usually responsible for the lateral from the house to the main. Ask your utility for its policy if you think the main was the cause.
Is a little mold in the bathroom a big deal?
Small surface spots on tile or caulk can often be cleaned with household products. Mold that keeps returning, covers a large area, smells musty or is inside walls usually points to a moisture problem worth having inspected.
Is the call discreet?
Yes. Tell the provider what you're comfortable sharing. Many providers use unmarked vehicles on request, so ask if that matters to you.